| IT service management | Bon, J. van | Haren Publishing, Van |
| IT Service management / Duitse editie | Bon, J. van | Haren Publishing, Van |
| IT Service Management, een samenvatting | Bon, J. van | Haren Publishing, Van |
| MSF, Microsoft Solutions Framework | Bon, J. van | Haren Publishing, Van |
| Application Services Library | Backer, Y. | Haren Publishing, Van |
| Application Services Library / English version | Backer, Y. | Haren Publishing, Van |
| ISO 9001:2000 + CD-ROM | Tricker, R. | Haren Publishing, Van |
| De RfP voor IT-outsourcing | Wijers, G. | Haren Publishing, Van |
| Programme Management based on MSP | Chittenden, J, | Haren Publishing, Van |
| Risk Management based on M-o-R | Chittenden, J. | Haren Publishing, Van |
| In gesprek met richtinggevend Nederland | Huibregtsen, M. | Haren Publishing, Van |
| Computer Hardware | | Haren Publishing, Van |
| Beheer van de ICT-infrastructuur | | Haren Publishing, Van |
| Participeren in projecten | Gielkens, J. | Haren Publishing, Van |
| Wegwijzer voor methoden bij projectmanagement | | Haren Publishing, Van |
| Foundations of IT Service Management / French | Bon, J. van | Haren Publishing, Van |
| Release and Control for IT Service Management, | | Haren Publishing, Van |
| NCB Nederlandse Competence Baseline Versie 3 | | Haren Publishing, Van |
| The EFQM Excellence Model For Assessing | Hakes, C. | Haren Publishing, Van |
| Six Sigma for IT Management | | Haren Publishing, Van |
