BS15000, a pocket guide | Bon, J. van | Haren Publishing, Van |
Foundations of IT Service Management / Italiaanse | Bon, J. van | Haren Publishing, Van |
Foundations of IT Service Management op basis van | Bon, J. van | Haren Publishing, Van |
IT service management | Bon, J. van | Haren Publishing, Van |
IT Service management / Duitse editie | Bon, J. van | Haren Publishing, Van |
IT Service Management, een samenvatting | Bon, J. van | Haren Publishing, Van |
MSF, Microsoft Solutions Framework | Bon, J. van | Haren Publishing, Van |
Foundations of IT Service Management / French | Bon, J. van | Haren Publishing, Van |
IT Service Management | Bon, J. van | Haren Publishing, Van |
Service Agreements | Bon, J. van | Haren Publishing, Van |
Service strategy based on ITIL V3 | Bon, J. van | |
Service transition based on ITIL V3 | Bon, J. van | |